The Manager, Hospitality is responsible for performing a broad range of support for the Hospitality organization. This is a key role within the Hospitality Team, focusing on delivering best-in-class service to NBCU clients at the New York and New Jersey campuses. The Hospitality Manager is a forward-facing position, engaging in a significant amount of communication with key stakeholders. Core responsibilities include supporting targeted campaigns focused on the employee experience, oversight of the Commons conference and large-scale events.

Key Responsibilities:

Employee Experience

  • Ensure that NBCU employees receive a positive and consistent employee experience at the New York and New Jersey campuses, focusing on the following internal initiatives: health & wellness, event management and other programs designed to reduce an employee’s work/life friction. 
  • Oversee creation these programs and services, identifying opportunities to connect with employees and managing calendar of events
  • Work closely with outside vendors and internal departments to facilitate
  • Assist with the development of marketing and promotional campaigns for employee engagement activations
  • Oversee Guest Booking program, assisting visitors with workspace reservation requests
  • Oversee Hospitality Services team focused on responding to employee inquiries regarding New York and New Jersey amenity offerings and facility procedures
  • Champion the culture of NBCUniversal and deliver a consistent, outstanding customer service experience
  • Develop strong relationships through professional and polished client communications
  • Compile analytics on utilization of amenity programs and other hospitality offerings

Event Management

  • Lead planner for large-scale events in Facilities-managed spaces in New York and New Jersey, overseeing all client communication and trade services
  • Collaborate with Food Service team to plan menu offerings and coordinate with client
  • Serve as on-site host during these events, ensuring smooth operations, client satisfaction and effectively handling any issues that arise
  • Conference Center Management
  • Oversee daily operations of the Commons conference center
  • Manage and book conference center reservation requests, maintaining room schedules through Condeco booking system
  • Communicate directly with clients before, during and after meetings and events, maintaining positive relationships and responding to inquiries and requests in a timely manner
  • Coordinate and manage NBCU trade services including catering, A/V, janitorial, movers and security; submit work orders as needed
  • Perform daily walkthroughs of floor and work in conjunction with Client Services Leader to quickly report and resolve any facilities-related issues
  • Lead weekly team meetings to discuss upcoming events
  • Update and edit Event Log; send weekly email with schedule of upcoming events to distribution list
  • Compile analytics on conference room and guest office utilization
  • Perform additional duties as assigned by Director of Hospitality

Qualifications/Requirements

Basic Qualifications

  • Minimum 6 years’ customer service experience 
  • Minimum 4 years’ event management experience

Eligibility Requirements

  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered 
  • Must be willing to work in New York, NY

Desired Characteristics

  • Exceptional communication and facilitation skills with all levels of employees, including excellent executive presence
  • Employee management skillset for a team of 5-8 individuals
  • Comfortable working in a fast-paced team environment and the ability to work unsupervised as necessary
  • Ability to multi-task, stay organized and detail oriented, and track multiple projects at once
  • Excellent time management skills with proven ability to meet deadlines
  • Pro-active thinker with understanding of how to apply data 
  • Excellent time management skills

Job ID 66383BR

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