NBCUniversal seeks a creative, self-motivated individual with 5+ years of experience in the Film and Television Rental industry.  The Lighting and Grip Rental Agent is a full-time position maintaining the flow of Lighting and Grip paperwork and assisting in office responsibilities.

What You’ll Do… 

  • Provide outstanding customer service to existing and potential clients by being courteous, responsive, and resourceful
  • Maintain good, positive relationships with customers and vendors
  • Receive and quote orders for lighting, grip, and rigging equipment
  • Work directly with productions, production crews, and studios either by telephone, email, or face to face
  • Process day to day production requests for film and television productions support equipment and packages
  • Coordinate customer pick-ups and deliveries
  • Maintain customer show files in an accurate, detailed manner in all areas, including main packages, add-on’s, exchanges, PO’s, sub-rentals, missing and damaged equipment, and returns
  • Communicate with warehouse staff on all equipment order processing, order changes, equipment exchanges, and inventory stock-checks
  • Process/Complete short lists to assist in the sub-rental or purchase decisions with the manager as required
  • Accurately process purchase orders and negotiate sub-rental or equipment vendors to achieve discount pricing
  • Ensure completed paperwork is appropriately organized and sent to the billing department
  • Keep up to date with industry trends and new developments in Lighting and Grip Equipment
  • Handle problem situations and resolve them as they arise
  • Assist with annual inventory and quarterly cycle counts
  • Provide assistance with special projects as required

Qualifications/Requirements
What You Have …

  • Minimum 5 years’ experience overseeing production support services within the Film and Television industry.
  • Proven knowledge of motion picture and television production support services.
  • Experience working with and supporting multiple stakeholders, vendors, and customers.
  • Ability to interact with all levels of personnel, operational supervisors, and front-line crew.
  • Ability to navigate through very complex situations and personalities.
  • Ability to coach employees, encourage teamwork, and promote high standards of customer services.
  • Strong communication and written skills.
  • Strong computer skills: ability to understand multiple operating systems.
  • Must be computer literate with detailed working knowledge of Microsoft Office Programs (Word, Excel, Outlook) required. Rental software Rental Tracker Pro knowledge a plus
  • Broad understanding of motion picture and television lighting, grip, and electrical equipment. 
  • Must have a strong understanding of LED Technologies and its impact on the industry.
  • Strong background in asset management with the ability to ensure maximum utilization of assets across all productions
  • Exceptional customer service skills with a strong sense of urgency
  • Able to organize, prioritize, and execute numerous orders in tandem
  • Must handle stressful situations professionally and confidentially as well as interact with co-workers and clients professionally. 
  • Must be an effective trouble shooter, communicator, and problem solver
  • Accuracy with details essential

Job ID 63752BR

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