Major Duties and Responsibilities:

  • Provide proactive support, maintenance, installation/deployment and inventory for post production computers, servers and users.
  • Architect, document. Test and socialize uniform file structures and workflows for all current and future projects.
  • First line of support for Editors, Assistant Editors, Showrunners, Story Teams, Media Managers, Vault etc, who require onboarding and troubleshooting.
  • Liaise with Post Vendors for high level technical support and rental requirements.
  • Analyze business requirements to develop technical solutions for current and future framework.
  • Work with the team to plan upgrades for all Post Production systems, advising on systems enhancements and workflow development as required.
  • Perform troubleshooting to isolate and diagnose infrastructure issues.
  • Collaborate with IT to ensure desktop and post production infrastructure work seamlessly together.
  • Stay abreast of new technology, workflows.
  • Awareness of industry security standards, MPAA compliance, distribution and network delivery methods.
  • Undertake preventative maintenance to ensure maximum system availability while managing and documenting the maintenance cycle.
  • Lead initiatives and present to large groups and stakeholders.
  • Communicate and disseminate information to teams and executive management.
  • Define & own services, projects, support, and operations.
  • Lead initiatives towards automation trends and media distribution.
  • Create and oversight of content security guidelines and protocols.

Education and Work Experience:

  • 8+ years supporting relevant software or infrastructure engineering experience in Post Production.
  • Experience supporting 100+ users and multi-location workflows.