Hulu is seeking a Social Media Moderator who will be an exceptional addition to our Viewer Experience team. As a Social Media Moderator at Hulu, you will be the first point of support contact for viewers through Facebook and Twitter, as well as a critical brand ambassador. The right person for this role is enthusiastic about addressing our customers' needs, social media savvy, and ready to take on new challenges
and you strive to meet team and company-wide performance goals . You a person who can blaze forward independently but work well with your teammates.
If you are someone who enjoys delivering best-in-class customer service via social channels, then this is a great role for you.
Things You'll Do
- Assist viewers through Twitter and Facebook with inquiries about account management, billing issues, content and site and application navigation
- Relay expert-level knowledge of the Hulu service and products to users in an easy-to-digest way
- Communicate user feedback and blocking issues to Resolution Specialists with detail and precision
- Identify and communicate trends and improvements to the social media team to help drive business
- Communicate real-time device and technology issues to developers and engineers
- Other duties as assigned
What To Bring
- 2 or more years of experience in customer service and/or retail
- Experience as a Viewer Experience Advocate 2 or above
- Excellent communication (written, oral, interpersonal), grammar and analytical skills
- Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team